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Description
What is Freshsales CRM?
Freshsales CRM is a cloud-based customer relationship management software that leverages a retail firm to see through the customers buying patterns to increase sales. It gives you a 360-degree view of individual customers and merges their experience within a unified platform.
Freshsales CRM offers an intuitive module of its own that is known as Freshcaller, using which an enterprise can send targeted emails, make calls and reach out to relevant prospects in a single click.
Admins can monitor individual deals across various pipelines and set goals for their sales team to achieve. Freshsales CRM offers customizable reports, making it more beneficial for companies in decision making. The software is completely safe to use and offers data protection in compliance with GDPR regulations.
Pipeline Management and how it facilitates easy monitoring of deals?
- Pipeline Management: In most CRM systems, the term pipeline management designates the process of overseeing and directing future sales in various stages. Pipeline management enables CRM managers to accurately predict future revenues and make future strategies
- You can generate multiple pipelines within their sales CRM and monitor relevant deals in an accurate manner.
- Enterprises can set stage probabilities for individual deals. The weighted pipeline within the software will offer a detailed forecast of their sales stages.
- Organizations can filter out deals and can take actions like sending bulk SMS, update the customer via email etc. They can also monitor the deals in a list view and configure individual columns to display the most important information.
- Stagnant deals can be marked by assigning age mechanisms. Rotten deals get marked in red, enabling users to view which deals can still be revived.
Pricing of Freshsales CRM
- Freshsales CRM is available as per the following pricing options:
- Growth (₹ 749/user/month billed annually, ₹ 899/user, billed monthly): The plan is available for Rs.899 on a monthly basis for one user.
- Pro (₹ 3239/user/month, billed annually, ₹ 3889/user, billed monthly): The plan is available at a price of Rs. 3889 on a monthly basis for one user.
- Enterprise (₹ 4899/user/month, billed annually, ₹ 5879/user, billed monthly): The plan is available at a price of Rs. 5879 on a monthly basis for one user.
Benefits of Freshsales CRM
- Better Communications: Freshsales CRM offers consistent communication between customers and employees, and leaves team members with no information gap.
- Better Collaboration: Freshsales CRM facilitates better collaboration between the sales, marketing, and support teams. It also reduces the response time for any ticket of complaint or request generated by a customer.
- Push Notifications: With Freshsales CRM, employees get instantly notified when a new task or an individual lead is assigned to them. The software also offers relevant notifications about upcoming meetings.
Customer Data Management (CDM)
- Contact Management
- Account Management
- Customer Profiles
- Contact Segmentation
- Activity History
Lead Management
- Lead Generation
- Lead Nurturing
- Lead Tracking
- Lead Qualification
- Lead Assignment
- Lead Prioritization
Sales Pipeline Management
- Opportunity Management
- Deal Management
- Territory Management
- Task Management
- Deal Rotting
- Quote & Proposal Management
- Order Management
Collaboration and Communication
- Document Sharing & File Storage
- Activity Logging
- Bulk Email and SMS
- Call Tracking and Recording
- Internal Communication
- Built-in Dialer
Integrations
- API Access
- Calendar Integration
- Third Party Integrations
- Interactive Voice Response (IVR) Integration
- Email Marketing Tools
Workflow Automation and Management
- Workflow Automation
- Task Automation
- Lead Capture Automation
- Customizable Workflows
- Auto Qualify Leads
Security & Compliance
- Audit Logs
- Data Encryption
- IP Whitelisting
- Role-Based Access Control (RBAC)
- Audit Trails
- GDPR and CCPA Compliance
- Backup & Disaster Recovery
AI Capabilities
- Predictive Analytics
- Lead and Deal Scoring
- Chatbots
Analytics and Reporting
- Sales Forecasting
- Custom Dashboards
- Sales Funnel Analysis
- Conversion Reports
- Activity Overview Reports
- Sales Performance Tracking
- Customizable Pipeline Views
- Forecasting & Trends
Alerts & Notifications
- Event-Triggered Notifications
- Custom Workflow Alerts
- Workflow Trigger Alerts
- System Errors/Failures
- Customer Interaction Alerts
- SLA Violations
- Lead Activity Alerts
Others
- Offline Mode
- Geolocation
- Customization Options
- Campaign Management
- Data Import/Export

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